Shipping & Delivery Policy

Introduction

Logistics and transparency are at the heart of the LumeaGlow Beauty service. This policy clearly defines the procedures for the preparation, dispatch, and tracking of your orders for the LumeaGlow Peel Skin to ensure a seamless shopping experience.

Article 1 - Processing and Dispatch Times

Processing: Orders are processed within 1 working day following validation and payment.
Delivery: The average delivery time is 7 to 15 working days, regardless of the destination.
Adjustments: Depending on seasonal demand or workload, adjustments to these lead times may occur and will be displayed on the website or communicated via email.

Article 2 - Delivery Methods

We offer several shipping options to meet your needs:

Home Delivery via our trusted courier partners.
Collection Point Delivery (subject to regional availability).
Business Address Delivery upon specific request.

Article 3 - Shipping Costs

Free Shipping: Standard shipping is offered free of charge.
No delivery fees will be charged to the customer, regardless of the order amount or delivery location.

Article 4 - Order Tracking

As soon as your package is dispatched, an email or SMS containing the tracking number will be sent to you so you can follow your order's journey in real-time.
Tracking is also accessible via your customer account on our website.

Article 5 - Liability and Risk Transfer

The seller's liability ends upon confirmation of delivery by the carrier (home delivery, collection point handover, signature, or scan).
It is the customer's responsibility to inspect the package upon receipt and immediately report any anomalies to the delivery driver or collection point staff.

Article 6 - Damaged or Non-Conforming Package

In the event of a damaged, incomplete, or suspicious package, it is imperative to refuse the delivery or clearly state your reservations on the delivery note.
Please notify our customer service immediately (within 48 hours), providing photos as proof.

Article 7 - Non-Receipt or Loss of Package

If the tracking indicates that delivery has been made but you have not received anything, please check with your neighbours or your local post office.
In the event of a genuinely lost package, please contact our team at contact@lumeaglowbeauty.com to open an investigation.

Article 8 - Uncollected Packages (Collection Points)

You have a period of 5 to 8 days (depending on the carrier) to collect your package from the collection point.
After this period, the package will be returned to us. The cost of re-shipping will be charged to you or deducted from your refund, depending on your choice.

Article 9 - International Shipping

We offer shipping to various destinations in Europe and worldwide.
Any potential customs duties or taxes due upon arrival are the sole responsibility of the customer.

Article 10 - Contact and Support

For any questions regarding delivery, please contact our customer service at: contact@lumeaglowbeauty.com

Last updated: 31/01/2025